Contact us for any questions regarding hotel facilities.

This information will be made clearly visible for you on the reservation confirmation page and confirmation email.

You can find directions to the hotel on your confirmation email and voucher. You can find it attached to your confirmation email.

If you no longer wish to receive special offers or notifications from Holisto, you can easily unsubscribe at any time. Head over to your account and simply click the checkbox in “Personal settings” or email us letting us know you wish to unsubscribe, and we will take care of it immediately.

To create an account, click on the “Log in” button at the top right corner of our homepage and follow the prompts.

Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.

Absolutely. We use advanced encryption technologies to protect your personal data. Please refer to our Privacy Policy for more details.

You can book up to 4 separate rooms under one reservation. For more than 4 rooms, please contact customer service at Contact us.

To secure your booking on Holisto, your credit card details are required. However, as a policy, we never store any of your credit card information in our database.

Once you have made a booking, you should receive a confirmation email within 30 minutes along with an attached voucher. If you do not receive it, please check your junk mail or spam filters or contact us at Contact us.

There is no need for concern. Once you have received a confirmation email which includes the reservation voucher, your reservation is 100% confirmed. We will send you the final hotel confirmation number 24 hours before check-in.

If you can’t locate your reservation number, email us at Contact us or call us directly, and we’ll resend the information.

The hotel confirmation number is sent to you up to one day before your check-in date.

Yes, log in to your account here My Trips to view all your reservations.

If you know you’ll be arriving late, please let us know in advance at Contact us, and we’ll inform the hotel for you. Without prior notice, we can’t guarantee the hotel will hold your room.

Of course, you can request an invoice for your booking. Please contact our customer support center at Contact us.

Yes, you can modify your booking by logging into your account and selecting the reservation you wish to change. Changes are subject to availability and may incur additional fees.

Yes, you can make a reservation for someone else. Just enter their details in the “Guest Information” section during the booking process.

You can add special requests in the “Special Requests” box during the booking process. We’ll forward your requests to the hotel.

Please contact our customer service team at Contact us to ensure your specific accessibility needs are met.

Standard check-in times are usually from 2 PM, and check-out times are until 11 AM. However, this can vary by hotel.

Early check-in and late check-out are subject to availability. Please contact us or the hotel directly to make arrangements.

Yes, the primary guest must be at least 18 years old. Some hotels may have higher age requirements; please check the hotel’s policy before booking.

A resort fee is usually a nightly charge imposed by hotels to cover the cost of certain facilities such as pool use, gym access, newspapers, Wi-Fi, etc. The resort fee is charged by the hotel directly and cannot be paid to Holisto.

To ensure the security of all payments made online, we use the SSL protection protocol, which guarantees full security of transmitted information.

Most of the bookings sold on our website require payment upfront. If a property allows customers to pay at the hotel, we will offer the option on our site as well.

No, we can only refund the card that was originally used for payment.

Please contact us as soon as possible at Contact us. Refunds are subject to the hotel’s cancellation policy, but we’ll do our best to assist.

We strive to ensure that all reservations available on our site are offered at the most competitive and affordable rate, as per our best price guarantee terms. {Brand} does not offer special discounts.

We accept major credit cards such as Visa, MasterCard, American Express, and sometimes alternative methods like PayPal or debit cards.

Yes, debit cards are accepted. For alternative payment options, please check the payment page during booking.

The price breakdown, including taxes and fees, will be displayed before you complete your booking.

No, all mandatory fees are disclosed during the booking process. Optional services may incur additional charges at the hotel.

If it’s been more than 10 business days, please contact our customer support at Contact us for assistance.

The cancellation policy is shown before completing your booking and can also be found on the confirmation voucher sent to you after booking.

The cancellation policy is shown once you have clicked through to view the deal.

You will receive the refund in your account approximately 3–10 business days after the date the refund request was first submitted.

Unfortunately not. The cancellation fee is dependent on the cancellation policy of your reservation, not on the amount of time that has passed since you completed your booking.

Once your booking has been cancelled, you will receive an email notification confirming the cancellation.

You can cancel your booking by logging into your account and selecting the reservation you wish to cancel, or by contacting our customer service.

Yes, depending on the hotel’s policy, you may be able to modify your booking. Please contact us for assistance.

If you don’t show up without cancelling, you may be charged a no-show fee depending on the hotel’s policy, typically equivalent to the first night’s stay.

Early departures may be subject to fees or partial refunds, depending on the hotel’s policy.

In the rare event that a hotel cannot honor your booking, we’ll assist you in finding similar accommodations or provide a full refund.

You can reach us 24/7 via email at Contact us or by phone at +1-888-327-3751.

Currently, we do not offer a loyalty program, but we strive to provide the most competitive rates for all our customers.

Use our filter options to select pet-friendly hotels when searching for accommodations.

Extra beds or cribs are subject to availability and may incur additional charges. Please request this during booking or contact us.

Try refreshing the page or using a different browser. If the problem persists, please contact our support at Contact us.

In emergency situations, we coordinate with hotels to assist guests. Please contact us immediately for support.

Yes, a valid government-issued ID is required at check-in. International travelers may need a passport.

Additional services may be available. Please check the hotel’s amenities or contact us for assistance.